NHS Sutton Clinical Commissioning Group is delighted that Sutton residents are very satisfied with their experience of GP services, according to this year’s GP Patient Survey, an independent survey run by Ipsos MORI on behalf of NHS England.
Almost 9 in 10 people (86%) rate their experience of their GP surgery as “good” or “very good”. Nearly four in five (79%) would recommend their GP surgery to someone who has just moved to the area, and that 92% of patients thought that the appointment they booked was “very” or “fairly” convenient.
As we strive to empower Sutton residents to take control of their own health, we were pleased to note that 72% felt that their GP involved them in decisions about their care, and that 83% thought that their GP gave them enough time. Dr Jeffrey Croucher, Clinical Chair of Sutton CCG and local GP said, “This is a national survey which demonstrates we have a local Primary Care System that Sutton should be proud of and as a service is highly valued by the patients that it serves.”
Pam Howe, from Sutton Healthwatch, Sutton’s consumer champion for health and social care, commented, “We’re glad to see that Sutton GPs are according the due care and respect that Sutton residents expect and deserve. We look forward to continuing to work closely with Sutton GPs through the Patient Participation Groups and the CCG to constantly improve Primary Care services.”
While only one in ten booked their appointments online, 39% of respondents were aware they could do this. Sutton CCG is keen to encourage people to sign up for GP Online, a service where you can book or cancel appointments online with a GP or nurse, renew or order repeat prescriptions online as well as view parts of your GP health record. The service is free and 89% of patients surveyed found the service easy to use. Booking online also frees up NHS staff to do other valuable admin tasks. Ask at your GP’s reception for more information on how to access these services.
The GP patient survey is sent out to over a million people across the UK every year and gives patients the opportunity to feed back about their experiences of their GP surgery.