After the Jubilee Health Centre was opened, Sutton Local Involvement Network (LINk) carried out a monitoring visit, in January 2013, to gauge people’s first impressions of the Centre and the services provided and to obtain feedback on the patient experience of using the Centre.
Healthwatch Sutton took this on and identified the need for a further follow-up visit to look at progress with regard to the LINk recommendations. This follow up ‘enter and view’ was carried out in November 2013. The subsequent report identified a number of ongoing concerns and some key recommendations. These we progressed by the councils Overview and Scrutiny committee and a round table discussion, with involved parties, agreed an action plan.
In February 2016 a follow up ‘enter and view’ visit was carried out to see what progress has been made.
To read the report go to Jubilee